Trek – XCaliber 7 (2022)

Any product used by the Internet user is no longer a new product, and as such, is not eligible for return or refund.
Conditions for exercising the right of withdrawal: In accordance with the provisions of current law, the Internet user who places an order (Click & Collect, Home Delivery) via the Site has a right of withdrawal, without having to give any reason, within 14 calendar days from the day after the date of receipt or collection of the order by the Internet user or a third party designated by them, other than the carrier.
If the withdrawal period expires on a Saturday, Sunday or public holiday, the period shall be extended until the next working day.
This timeframe is deemed to have been met if the internet user returns the order before the expiry of the 14-day period.
Under Article L. 221-28 of the Consumer Code, certain products are excluded from the right of withdrawal:
Products that have been unsealed by the Internet user and cannot be returned for reasons of hygiene or health protection. For example (and without this list being exhaustive): underwear...;
Products falling into the category of Personal Protective Equipment (PPE). For example, (and this list is not exhaustive): bicycle helmets, etc…; ;
Products made to the Internet user's specifications, or clearly personalised. ;
Perishable products, such as food products
How to exercise the right of withdrawal: To exercise their right of withdrawal, the Internet user must notify JOE BIKE of their decision to withdraw by means of an unambiguous statement:
By registered mail with acknowledgement of receipt, to the following address: Customer Service - JOE BIKE, 119 avenue des Tisserands, 40150 Soorts-Hossegor
By email to the following address: contact@joebike.fr
Click & Collect order: The customer may return their order to the JOE BIKE store where they collected their equipment no later than 14 days after informing us of their decision to withdraw.
Home delivery order: The customer will be contacted by JOE BIKE customer service via email, who will inform them of the return procedure according to the products to be returned. Return costs are the responsibility of the customer.
Effects of exercising the right of withdrawal: JOE BIKE systematically checks the general condition and functionality of returned products, regardless of the delivery method, before proceeding with a refund.
JOE BIKE reserves the right to refuse the refund of any product sold as new which is not returned as new, which has been used, or is scratched, damaged, soiled, etc., showing signs of use beyond what is necessary to establish the nature, characteristics and proper functioning of the product, incompatible with testing the product, rendering the product unfit for resale.
JOE BIKE reserves the right to refuse a refund for any used product that has been used, is damaged, stained, etc., showing signs of use beyond what is necessary to establish the nature, characteristics and proper functioning of the product, preventing the product from being tested, and making the product unfit for resale.
Any Personal Protective Equipment (PPE), such as a bicycle helmet, excluded from the right of withdrawal, is not eligible for return and refund.
The Customer must return the new or used product(s) with the accessories and instructions supplied, if possible in their original packaging, failing that, in suitable packaging that properly protects the returned product(s).
JOE BIKE will refund the Internet user for the full amount paid, if the order is returned in its entirety, within a maximum of 14 days from receipt of the new product(s), subject to the condition of the product.
The order registered by the Internet user may be subject to several shipments, meaning several separate parcels.
The customer who returns their entire order, consisting of one or more shipments, will be refunded the full amount of their order, including the initial delivery charges. The cost of return shipping will be borne by the customer.
If the customer returns part of their order, i.e. one of the two shipments making up their order, they will be refunded the full amount of the returned products, including the initial delivery costs. The cost of returning the goods will be borne by the customer.
In the case of a return of a product purchased on promotion, JOE BIKE will refund the product at the reduced price in effect on the day of the order paid for by the Internet user, and not at the price of the product outside of the promotion.
All returned products remain the exclusive property of JOE BIKE.
JOE BIKE will process the refund by crediting the bank account used for the order, unless the User expressly requests an alternative refund method.
If a refund proves impossible, for example due to theft or fraud of the bank card used, the Internet user must contact Customer Service. For security reasons, Customer Service will ask the Internet user to explain and justify the reason making a refund to the bank account used for the order impossible, and will proceed with identity verification. In case of serious doubt, JOE BIKE reserves the right to refuse a refund to a bank account other than the one used for the order.
The foregoing in no way precludes the application of legal warranties where the conditions are met (See Article 12 - Warranties).